Terms of Service

We sell and manage, on your behalf:

• Domain name registration and renewal.
• Web hosting and business email accounts.
• Website design and development, and graphic design.
• Social media marketing: designed posts, reels and stories, and paid advertising (“boosting”) on Facebook and Instagram.

Some services are provided using third-party providers (for example domain registrars and hosting companies). We choose and manage them for you, but we are not the operator of their networks.

All prices are in Maldivian Rufiyaa (MVR). Hosting and email plans are billed yearly; social media packages are billed monthly. You can pay by the methods shown at checkout (for example BML Connect) or as stated on your invoice.

An order is confirmed when we receive payment or, for invoiced work, when you accept our quotation. We may correct pricing mistakes and will tell you before proceeding.

We issue an invoice for each charge. Invoices are due by the date shown on them. We may charge for extra work that was not in the original scope, but only after agreeing it with you.

Domains, hosting and email renew every year. We send you an invoice ahead of your renewal date. If a renewal invoice is not paid by the renewal date, the service may be suspended, and a domain may expire — after which it can be lost or become more expensive to recover. You are responsible for paying renewal invoices on time.

You can ask us not to renew a service. Please tell us before the renewal date.

Domains are registered through accredited registrars and are subject to their rules and the rules of the domain registry (for example ICANN policies). You must give us accurate registrant details. Unless we agree otherwise in writing, the domain is registered for your use and we act only as your agent.

Availability shown on our website is a guide. A domain is only yours once registration has been completed and confirmed to you.

• Plans have the storage, websites and mailboxes listed on the plan. “Unmetered bandwidth” is subject to reasonable use and must not affect other customers.
• We take backups of hosted sites, but you should also keep your own copy of important content. We do not guarantee that a backup can always be restored.
• We work to keep services running but do not guarantee uninterrupted service. Planned maintenance and faults at our providers can cause downtime.
• Email is for normal business correspondence. Bulk or unsolicited mailing is not allowed and may lead to suspension.

• You give us the information, photos, videos and approvals we need. Content is planned with you and, where agreed, approved by you before it is published.
• Social media packages run for a minimum term (shown on the package, currently 3 months), then continue month to month with one month's notice.
• Your ad budget is paid to us in advance and spent only on your advertising. It is separate from our management fee and is shown separately on your invoice. Money already spent on ads cannot be refunded.
• Results depend on many things outside our control. We report clearly on what your budget achieved but cannot promise a specific number of enquiries, sales or followers.
• Your accounts and ad accounts stay yours. You must follow the rules of Facebook, Instagram and TikTok; we may refuse or remove content that breaks them.

We agree the scope, price and timeline with you before starting. Delivery depends on you supplying content and feedback promptly. When you have paid in full, you own the final website and design files we deliver, except for third-party items (such as stock images, fonts or plugins), which are licensed under their own terms.

Unless you tell us otherwise in writing, we may show the finished work in our portfolio and marketing.

You agree that you will:

• give us accurate information and keep your account details secure;
• not use our services for anything unlawful under the laws of the Maldives, or for content that is fraudulent, infringes others' rights, is obscene, or promotes hatred or violence;
• not send spam or spread malware, or attempt to disrupt our systems or other customers.

We may suspend or remove services that break these rules, with or without notice where necessary to protect others.

We take care over our work, but to the extent the law allows we are not liable for loss of profit, loss of data, loss of business or any indirect loss. Our total liability for any claim is limited to the amount you paid us for the service in the 12 months before the claim.

Nothing in these terms limits liability that cannot be limited by law.

You can stop using a service at any time, subject to the Refund & Cancellation Policy and any minimum term. We may suspend or end a service if you do not pay, break these terms, or if we are required to by law or by a provider.

We may update these terms. If a change is significant we will give at least 30 days' notice by email or on our website. Continuing to use our services after that means you accept the change.

These terms are governed by the laws of the Republic of Maldives, and disputes are handled by the courts of the Maldives.

Hit Raisers, Malé, Maldives. Phone +960 949 4303. Email [email protected]. Open 8:00am – 6:00pm.